"Match.com, how may I help you?" said the bubbly customer service rep at the most popular dating website in the world.
"Hi, I reactivated my membership last night and I'd like to cancel it," I said. "It's been less than 24 hours and the website said I had 72 hours to cancel."
"OK, may I ask why you're canceling?" the rep asked.
"I, I met my boyfriend, my ex-boyfriend 8 months ago on match and we just broke up and I'm just not ready," I stammered uncharacteristically as my voice caught.
"Are you crying?"
"No," I lied.
"Oh my God, I wish I could give you a hug right now," the rep said and although this might sound a bit disingenuous coming from a disembodied voice in whatever call center she was based, at the moment, it wasn't unwelcome. I was mortified that I was actually crying as I was canceling an online dating membership. I mean who does that? And what about this rep? She didn't know me from Eve. I could have been some delusional freak who was bawling because Brad hadn't left Angelina for me yet.
When I recounted this lowpoint, my girlfriends asked, "Did she offer you a discount for when you are ready?" I mean really. Can't we just appreciate a stranger's compassion?
Sunday, April 24, 2011
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